Palm Court Restaurant Manager

The Langham, London; Europe’s first Grand Hotel is currently recruiting for Palm Court Restaurant Manager to join our talented Palm Court team. We’re an equal opportunities employer, and we welcome and value applications from all communities.

ABOUT THE ROLE

As a Palm Court Restaurant Manager, your main role will be to:

• adopt a strategic approach in achieving business results
• lead and drive the daily operations of the restaurant
• take ownership of the profitability of the restaurant
• develop and deliver on-target KPI results
• demonstrate a real understanding of achieving and maintaining quality through effective service management
• maintain an in-depth knowledge of the competitive environment and outlet market trends, through competitor site visits, trade media/forums and appropriate press reviews
• recruit, retain, lead, develop and inspire the restaurant team in delivering excellent service and build guest loyalty
• work collaboratively with management colleagues to further the overall business objectives of the hotel

ABOUT YOU

• similar high end experience in a luxury 5* environment
• passion for and excellent knowledge of food, beverage and service
• strong financial acumen
• motivating skills, creating a strong teamwork ethic
• a passion in ensuring a delightful experience for clients and guests alike
• great charisma, personality and presence
• confidence, professionalism and engaging personality
• excellent communication skills and very good level of English

YOUR BENEFITS

Financial Wellbeing

• Paid Overtime
• Discretionary Service Charge
• 28 days of holiday (inclusive of Bank Holidays) with the opportunity to increase to up to 33 days off based on Length of Service
• Access to Wagestream – a salary advance benefit
• Complimentary accommodation at all the Langham Hotels & Resorts, Cordis Hotels & Resorts, Eaton Workshop and affiliated hotels
• Discounted accommodation at The Langham, London for you and your family
• Discounts for you, your friends and family in our Food and Beverage outlets and on Spa treatments
• Up to £750 Recommend a Friend referral bonus
• Seasonal Travelcard loan
• A subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
• Company pension plan
• Life insurance
• Discounts in various high street and online shops

Mental Wellbeing

• Colleague recognition system - being recognised and rewarded for positive guest comments or when you showcase one of our company values
• Learning and Development opportunities, including paid and unpaid cross-departmental training, empowering you to progress in your career
• 2 staff parties per year and several colleague social and community events
• Access to the Employee Assistance Programme by Hospitality Action (24/7)
• Access to Qualified Mental Health First Aiders on site
• Most Valued Colleague of the Month and Year Awards
• Long Service Awards

Physical Wellbeing

• Free meals on duty in our Staff Restaurant
• Uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
• Enhanced Sick Pay
• Eye test vouchers
• Cycle2Work scheme
• Subsidised regular Back Massage, Reflexology & Chiropody Sessions

OUR CULTURE

Our company is dedicated to cultivating a supportive environment where "Our People, Our Pride" serves as a guiding principle, fostering innovation, collaboration, and personal growth.

DIVERSITY & INCLUSION

The Langham, London is an equal opportunities employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and do not discriminate based on any protective characteristic.

DISABILITY INCLUSION

We are committed to disability inclusion and ensuring an inclusive recruitment process. If you require reasonable adjustments, such as accessible interview locations, adapted tests, or specific accommodations, please inform us at the outset. Our goal is to provide an equitable recruitment experience for all candidates.

SUSTAINABILITY PLEDGE

We are extremely proud to be recognised as an environmentally conscious hotel, constantly striving to improve our eco policies and initiatives to help preserve our world for future generations. We attained Platinum Earthcheck certification for the 4th consecutive year in December 2023, making us the first UK hotel to achieve Platinum status in 2020 and one of only two hotels in Europe and the UK currently holding this prestigious certification.