PRINCIPAL ACCOUNTABILITY:
- Manage the daily operations of the sales department ensuring sales goals are met, policies & procedures are followed, and superior customer service is delivered
- Supervise sales staff including but not limited to hiring, firing, disciplinary action, commendations, evaluations, scheduling, and training.
- Supervise staff ensuring all customers are greeted and their needs are met while on the shop floor
- Mentor and train staff members in accordance with company policies
- Provide guidance with customer disputes, pricing errors, cash handling, etc.
- Ensure staff is keeping work area clean and organized at all times
- Listen to staff concerns and implement improvement initiatives where appropriate
- Work with management team to ensure sales goals are met and margins are maintained
- Advanced knowledge of company’s mission, purpose, and goals
- Master operation of equipment-- laptops, telephones, paging systems, and any other equipment.
- Thorough knowledge of the facilities security policy and procedures
- Master operation, demonstration and explanation of product -- Understand and be Proficient in restricted and non-restricted sales, refunds/returns, Consignment, Gift Cards, Member and Non-Members use of the facilities
- Stay current on product knowledge, general hotel laws and safety procedures
- Understand and be proficient in hotel sales and forms as required by State and Local laws and their Implications
- High degree of discretion dealing with confidential information.
- Additional duties may be assigned and this job description