Manager Loyalty Partnerships

Position: Club MBD Manager

Ambitious, thirsty for results and love interacting with people? Excited by the energetic and customer-centric role of Club MBD Sales? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter, where our guests can relax and enjoy the experience!

The Club MBD Manager is responsible for leading the overall operations of the Club MBD by ensuring the team provides an excellent guest experience and services throughout guests' stay.

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Club MBD Manager:

• Complete profit centre management of the out-bound CRM process for Club MBD
• Formulation of budgets, projections, sales targets and implementation of the plans.
•  Attending MIS meetings and presenting the sales plan.
•  Complete stock requisition and control of all expense of the department.
• Forecasting sales targets-daily/fortnightly/monthly/Yearly.
• Preparing a monthly report of the revenue generated by members dining usage in the outlets.
• Prepare strategies and techniques necessary for achieving the sales targets.
• Appointing consultants and conducting product and sales training.
• Map potential customers and generate leads for the organization.
• Responsible for meeting the sales targets of the organization through effective planning and budgeting.
• Manage the sales administration function, operational performance reporting, streamlining processes and systems.
• Maximizing business relationships and creating an environment where customer service is the best.
• Preparing strategies to get more footfall at the restaurants in the hotel and promoting special activities and Food festivals.
• Manages the Club MBD Hotel guest experience
• Maintains close relationship with all the guests, especially Long Time Club guests, VIPs,
• Ensure effective management of the club’s finances, administration and inventory of stocks and equipment to meet operational requirements; monitor monthly Food and Beverage cost and Profit and Loss
• Ensure the ambience, cleanliness and exclusivity at the lounge is always maintained; maintain all equipment and furniture
• Conducts detail check of all service periods
• Manage duty roster, ensuring adequate staff coverage
• Works with all departments to ensure seamless service
• Checks on guest experience throughout their stay
• Follow up on guests’ feedback
• Ensures all guest's complaints are resolved before departure and, where required, follow up after departure
• Encourages guests to post on all social media such as TripAdvisor, Instagram etc and reply to feedback accordingly
• Respond to emergencies using appropriate procedures

Leading and managing the Club MBD Team

• Train, guide, coach, and develop the team to handle day-to-day duties/tasks more efficiently
• Supervises and manages employees. Manages all day-to-day operations
• Understands employee positions well enough to perform duties in employees' absence
• Perform other duties as assigned
• Ensures the grooming and attire of staff and makes recommendations for immediate rectification of any deficiencies.
• Keeps the guest experience team focused on the critical components of operations to drive guest satisfaction.
• Ensures guest experience team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

• Diploma or Degree from preferably hospitality or related field
• Minimum 5 years’ relevant experience 
• Excellent communication and written skills in English with the ability to communicate in a second language

• Possess strong interpersonal skills.
• Understand and address guests' and/or colleagues' needs.
• Train and motivate colleagues.
• Create and maintain a cohesive environment for the team.
• Focus on service with an eye for detail and an approachable attitude.
• Self-motivated and shows good initiative in a dynamic environment.
• Ensure security and confidentiality of guest and hotel information.
• Possess good computer and property management system skills.
• Embrace and respond to change effectively.
• Work well under pressure, with the ability to analyse and resolve issues by exercising good judgment.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group, we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.