IT Strategy and Management:
- Develop and implement the hotel's IT strategy in alignment with the overall business objectives.
- Evaluate and oversee the integration of new technologies to improve hotel operations and guest services.
- Maintain an up-to-date understanding of current IT trends and innovations, recommending relevant solutions for implementation.
- Implementation & Integration of OPERA.
Infrastructure and System Management:
- Oversee the design, installation, and maintenance of the hotel’s IT infrastructure, including networks, servers, and hardware.
- Manage the hotel's management software systems.
- Ensure the availability and reliability of IT systems, with minimal downtime.
Cybersecurity and Data Protection:
- Implement and monitor cybersecurity measures to protect data, networks, and systems against security breaches.
- Ensure compliance with data protection regulations.
Technical Support and Troubleshooting:
- Provide technical support for hotel staff and assist with resolving any software or hardware issues.
- Train staff on IT protocols and the use of hotel systems to ensure maximum productivity and minimal disruption.
- Maintain a ticketing system for IT support requests, managing resolution timelines and escalating critical issues as necessary.
Vendor and Budget Management:
- Negotiate contracts and coordinate with vendors for IT services, software, and equipment purchases.
- Manage the IT budget, controlling expenses and finding cost-effective solutions for technology investments.
Project Management:
- Lead and manage IT projects from inception to completion, ensuring they are delivered on time and within budget.
- Collaborate with other departments to understand their technology needs and implement solutions that improve workflows.
- Oversee the rollout of new software updates or systems upgrades, managing testing phases to minimize disruptions.
Data Management and Reporting:
- Ensure proper data management practices are in place, including data backup, recovery, and archiving procedures.
- Generate IT-related reports and analytics to support strategic decision-making.
- Maintain system documentation, including configuration, process workflows, and standard operating procedures.
Guest Experience Enhancement:
- Implement technology solutions that improve the guest experience.
- Collaborate with marketing and customer service teams to leverage technology for personalized guest engagement and loyalty programs.
- Troubleshoot and enhance guest-facing technology to ensure user-friendly operation and satisfaction.