Front Office Manager

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a highly skilled and customer-focused Front Office Manager to join our team in the beautiful island of Phu Quoc, Vietnam. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional guest experiences, and leading a team of dedicated professionals in our luxury hospitality environment.

• Manage and supervise all front office operations, including reception, concierge, and guest services
• Ensure the highest standards of customer service and guest satisfaction
• Develop and implement strategies to improve operational efficiency and guest experience
• Train, mentor, and motivate front office staff to maintain a high-performing team
• Oversee guest check-in and check-out processes, ensuring smooth and efficient operations
• Handle guest complaints and concerns promptly and professionally
• Manage department budgets and financial performance
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for the front office
• Stay updated on industry trends and implement innovative practices to enhance guest services
• Ensure compliance with all safety and security protocols
• Generate and analyze reports on key performance indicators

Qualifications

• Proven experience as a Front Office Manager in a luxury hospitality environment
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Advanced problem-solving and decision-making skills
• Proficiency in Property Management Systems (PMS) and Microsoft Office applications
• Solid understanding of luxury hospitality standards and best practices
• Financial management and budgeting expertise
• Highly organized with strong attention to detail
• Ability to work flexibly in a fast-paced environment
• Bachelor's degree in Hospitality Management or related field (preferred)
• Fluency in English; knowledge of Vietnamese or other languages is a plus
• Demonstrated ability to drive guest satisfaction and operational excellence

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.