General Manager Rixos Phu Quoc

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

Rixos Phu Quoc, a luxurious resort located on the pristine island of Phu Quoc, Vietnam, is seeking a visionary and experienced General Manager to lead our world-class property. As the General Manager, you will be responsible for overseeing all aspects of the resort's operations, ensuring exceptional guest experiences, and driving business growth.

• Must have luxury All-Inclusive experience 
• Pre-opening experience
• Develop and implement strategic plans to achieve the resort's financial and operational goals
• Lead and inspire a diverse team of hospitality professionals, fostering a culture of excellence and continuous improvement
• Ensure the highest standards of guest service and satisfaction across all departments
• Manage the resort's financial performance, including budgeting, forecasting, and cost control
• Drive revenue growth through innovative marketing strategies and effective yield management
• Maintain and enhance the resort's reputation as a leading luxury destination in Vietnam
• Collaborate with corporate leadership to align the property's performance with brand standards and objectives
• Oversee all aspects of resort operations, including rooms, food and beverage, spa, and recreational facilities
• Build and maintain strong relationships with key stakeholders, including owners, local authorities, and community partners
• Ensure compliance with all relevant legal, safety, and environmental regulations
• Identify and implement opportunities for operational improvements and cost efficiencies
• Lead crisis management efforts and develop contingency plans to mitigate risks

Qualifications

• Minimum of 10 years of experience in luxury hospitality management, with a proven track record of success in leading high-end resorts or hotels
• All-Inclusive experience is a must
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred
• Demonstrated expertise in strategic planning, financial management, and revenue optimization
• Strong leadership skills with the ability to motivate and develop high-performing teams
• Excellent communication and interpersonal skills, with the ability to engage effectively with guests, staff, and stakeholders at all levels
• Proven experience in crisis management and problem-solving in a dynamic environment
• In-depth knowledge of luxury hospitality industry trends, best practices, and international brand standards
• Proficiency in property management systems and hospitality technology platforms
• Strong analytical and decision-making skills, with the ability to interpret complex data and make sound business judgments
• Experience in opening and/or renovating properties is highly advantageous
• Knowledge of the Vietnamese market and cultural sensitivity to the local environment is preferred
• Fluency in English is required; proficiency in Vietnamese or other Asian languages is a plus
• Experience in South East Asia

Additional Information

What’s In It for You

• Lots of opportunity to progress and switch it up as part of a global family of brands.
• Great healthcare, competitive salary, and some nice extra perks across the Ennismore family of brands!
• Learning opportunities to broaden your skillset and development that helps you think, make, and thrive at work
• The opportunity to be yourself and collaborate with other bright minds in a relaxed, innovative culture