Director of Operations

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an experienced and visionary Director of Operations to join our esteemed hospitality organisation in the beautiful island of Phu Quoc, Vietnam. As a key member of our executive team reporting to the General Manager, you will be responsible for overseeing and optimising the Spa, Entertainment, Guest Relations, Security and overall Facility Management of our luxury resort, ensuring exceptional guest experiences and driving business performance.

• Develop and implement strategic plans to enhance operational efficiency, guest satisfaction, and financial performance
• Oversee the preparation and management of annual budgets, ensuring adherence to financial targets and optimising resource allocation
• Collaborate with department heads to set and achieve key performance indicators (KPIs) for each operational area
• Implement and maintain brand standards across all areas of the resort
• Drive a culture of excellence, innovation, and continuous improvement throughout the organisation
• Analyse operational data and market trends to identify areas for improvement and growth opportunities
• Ensure compliance with all relevant local regulations and industry standards
• Manage and develop relationships with key stakeholders, including suppliers, partners, and local authorities
• Lead and mentor a diverse team of managers and staff, fostering a positive and collaborative work environment
• Oversee the implementation of new technologies and systems to enhance operational efficiency
• Act as the primary point of contact for resolving complex guest issues and maintaining high levels of guest satisfaction
• Collaborate with the sales and marketing teams to develop and implement strategies that drive revenue and occupancy

Qualifications

• Extensive experience in luxury all-inclusive integrated resort operations management, with a proven track record in operations
• Strong financial acumen with demonstrated success in budget planning, execution, and profit optimisation
• Bachelor's degree in Hospitality Management or a related field; post-graduate degree preferred
• Exceptional leadership skills with the ability to motivate and develop high-performing teams
• Outstanding interpersonal and communication skills, with a focus on building strong guest and stakeholder relationships
• Analytical mindset with the ability to interpret complex data and make strategic decisions
• Proven ability to coordinate multiple departments and drive results in guest satisfaction, employee engagement, and financial performance
• Innovative thinking and problem-solving skills, with a track record of implementing creative solutions
• Strong project management skills and experience in managing large-scale initiatives
• Proficiency in hospitality management software and systems
• In-depth knowledge of industry trends, best practices, and regulatory requirements
• Flexibility to work various schedules, including evenings, weekends, and holidays as required
• Cultural sensitivity and adaptability to work effectively in a diverse, international environment
• Knowledge of Vietnamese culture and basic language skills would be advantageous

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.