Position: Operations Manager (Hotel)
Location: Phnom Penh, Cambodia
Salary: USD 2,500-3,500 per month
Employment Type: Full-time
We are looking for an Operations Manager to oversee the daily running of our hotel, ensuring smooth coordination between departments, exceptional guest service, cost control, and consistent quality standards. This role is central to maintaining operational efficiency and delivering an outstanding hospitality experience.
Supervise and coordinate front office, housekeeping, food & beverage, maintenance, and administrative functions to ensure seamless operations.
Develop, implement, and refine Standard Operating Procedures (SOPs) for service delivery, quality assurance, safety, and guest experience.
Monitor Key Performance Indicators (KPIs) such as occupancy rates, RevPAR, guest satisfaction scores, budget performance, and service efficiency.
Allocate and manage staffing, equipment, and resources to meet occupancy demands and event requirements.
Work closely with the finance team to track operational costs, approve expenditures, and identify opportunities for savings without compromising quality.
Ensure compliance with hotel brand standards, Cambodian hospitality regulations, and health & safety requirements.
Act as the primary contact for guests, partners, suppliers, and internal teams on operational matters.
Lead continuous improvement projects, introduce industry best practices, and implement technology solutions (PMS, POS, CRM) to enhance efficiency and service delivery.
Bachelors degree in Hospitality Management, Business Administration, or a related field.
710 years experience in hotel operations, preferably with multi-department management exposure.
Proven track record in achieving operational targets and improving guest satisfaction in a hotel or resort environment.
Strong working knowledge of hospitality systems (PMS, POS) and MS Office.