About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Four Seasons Resort Mallorca at Formentor, perched on the spectacular Formentor Peninsula and surrounded by panoramic views of the Mediterranean and the stunning landscape, first opened its doors in August 2024 following an extensive restoration and renovation of the historic property, originally inaugurated in 1929 on a vast private estate. After its successful debut, the resort will reopen to guests in March 2025, reaffirming its status as a unique destination of luxury and elegance on the island.About the role
The Four Seasons Resort Mallorca at Formentor is looking for a bartender to join our team. Applicants should strive for excellence in a fast-paced work environment. He or she should be able to respond to guest needs by providing exceptional knowledge of wine spirits, and mixed drinks as well as information regarding preparation methods
What you will do
- Elaborate signature cocktails and taking initiative with being creative in designing the perfect cocktail to meet our guest expectations.
- Responsibility for organizing and controlling the operations of the Bar.
- Meet all Four Seasons and Health Department food, beverage and safety standards.
- Stock, re-stock, and organize the retail items in the bar needed.
- Assist with daily inventory and ordering.
- Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests
What you bring
- Exceptional Communication Skills: Ability to interact clearly and courteously with guests, ensuring their needs and preferences are understood and addressed.
- Guest-Centric Mindset: A strong passion for hospitality and delivering personalized, memorable experiences to guests.
- Problem-Solving Abilities: Quick to think on their feet and resolve guest issues or complaints efficiently, ensuring high levels of guest satisfaction.
- Attention to Detail: A keen eye for details to anticipate guest needs, remember preferences, and provide tailored recommendations.
- Organizational Skills: Able to manage multiple guest requests, reservations, and service-related tasks effectively without sacrificing quality.
- Multitasking Ability: Can handle a variety of guest-related duties simultaneously, such as managing check-ins, booking reservations, or responding to inquiries.
- Professional Appearance and Demeanor: Presents themselves in a polished, professional manner, maintaining the brand image while engaging with guests.
- Team Collaboration: Works closely with other departments like concierge, housekeeping, and F&B to ensure seamless service and coordination for guests.
- Calm Under Pressure: Handles high-pressure situations, such as busy periods or challenging guest interactions, with poise and professionalism.
- Technological Proficiency: Familiar with hotel management systems and booking platforms to manage guest profiles, reservations, and requests.
- Local Knowledge: Familiar with the local area, including restaurants, attractions, and events, to provide guests with personalized recommendations.
- Multilingual Skills (preferred): Ability to communicate in multiple languages, enhancing service to international guests.
- Flexibility and Adaptability: Open to working flexible hours, including weekends and holidays, and adapting to guests' changing needs.
- Positive Attitude: Maintains a welcoming and enthusiastic demeanor, ensuring that all guests feel valued and appreciated.
- Commitment to Excellence: Strives to exceed guest expectations at every opportunity, enhancing the overall guest experience.
Work Experience: 2 Years
Degree: Professional /Technician
Languages: Spanish / English
Language Ability: High
What we offer:
- Competitive Salary, wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
- Discounts at our hotel restaurants
- Discounts on local services
- Possibility of accommodation and transportation to work (at a reduced cost)
Schedule & Hours:
Seasonal contract, full Time, 40 hours per week, with consecutive and rotating shifts (including early mornings, days, evenings and weekends).