The Housekeeping Associate is responsible for ensuring cleanliness, hygiene, and upkeep of guest rooms, public areas, and back-of-house areas as per hotel standards. The associate plays a key role in delivering a positive guest experience by maintaining a clean, comfortable, and welcoming environment.
Clean and service assigned guest rooms thoroughly and efficiently, including making beds, dusting, vacuuming, cleaning bathrooms, and replenishing amenities.
Ensure all rooms are set up according to hotel standards before guest arrival.
Report any maintenance issues or missing/damaged items to the supervisor.
Clean and maintain public areas such as lobbies, restrooms, corridors, elevators, and staircases.
Ensure cleanliness and presentation of all common areas at all times.
Collect and deliver linen and towels from/to the laundry.
Restock cleaning supplies, guest amenities, and minibar items as needed.
Keep housekeeping carts and closets clean and well-organized.
Greet guests politely and professionally when encountered.
Respond to guest requests promptly (e.g., extra towels, pillows, amenities).
Respect guest privacy and follow Do Not Disturb (DND) policies.
Follow all health, safety, and hygiene standards.
Use cleaning chemicals and equipment safely and properly.
Follow hotel procedures for lost and found items.