Assistant General Manager- Housekeeping

Job Summary: 

The Assistant General Manager- Housekeeping is responsible for overseeing and managing the daily operations of the housekeeping department, ensuring that all guest rooms and public areas are clean, well-maintained, and stocked with supplies. This role involves supervising housekeeping staff, coordinating with other departments, maintaining inventory, and upholding high standards of cleanliness and safety.

Key Responsibilities:

1. Staff Supervision and Training:

   • Lead, train, and motivate the housekeeping team to ensure efficient operations.
   • Schedule shifts and assign tasks to housekeeping staff.
   • Monitor and evaluate the performance of housekeeping staff and provide ongoing feedback and training.

2. Quality Control:

   • Inspect guest rooms, public areas, and back-of-house spaces regularly to ensure cleanliness and maintenance standards are met.
   • Implement and enforce cleaning protocols, hygiene procedures, and safety guidelines.
   • Address and resolve guest complaints or issues related to housekeeping services.

3. Inventory Management:

   • Oversee the ordering and inventory of cleaning supplies, linen, and other necessary products.
   • Maintain cost control by tracking usage, minimizing waste, and ensuring the efficient use of resources.
   • Coordinate with suppliers for timely delivery of goods.

4. Budget Management:

   • Assist in the preparation and management of the department’s budget.
   • Monitor expenses to stay within budget constraints and identify cost-saving opportunities.

5. Collaboration with Other Departments:

   • Work closely with the front desk, maintenance, and other departments to ensure seamless guest service and communication.
   • Coordinate with the front desk to prioritize rooms for cleaning based on guest check-in/check-out times.

6. Health and Safety Compliance:

   • Ensure compliance with health and safety regulations, including proper use of cleaning chemicals and safety equipment.
   • Conduct safety training for the housekeeping staff and make sure all safety procedures are followed.
   • Maintain accurate records related to safety and hygiene inspections.

7. Guest Satisfaction:

   • Ensure that rooms and public areas meet the cleanliness standards expected by guests and the hotel.
   • Respond promptly and efficiently to special guest requests.

8. Administrative Duties:

   • Maintain accurate records of staff attendance and performance evaluations.
   • Prepare reports on housekeeping activities and departmental performance.