POSITION SUMMARY:
The successful candidate will be responsible for providing system supports to business users on various Non-Gaming application systems, maintaining and ensuring all various application systems operating stably and reliably and meeting user’s operation needs.
The candidate will report to Assistant Manager/Senior Analyst, Hotel Systems and perform daily application support, involve in new project implementation and life cycle management of Non-Gaming Systems
PRIMARY RESPONSIBILITIES:
Assume a regional role to provide Non-Gaming application systems support across all Melco Resorts properties at various geographical locations.
Responsible for responding to issues, inquiry and requests related to Non-Gaming Systems
Build knowledgebase to provide functional and technical guidance for Level 1 & Level 1.5 I.T. end user support team
Provide Non-Gaming application and technical training as required
Work with vendors to ensure resolution for reported issues and service requests in accordance to agreed SLA and is in compliance with the Company’s policies and procedures.
Participants in project implementation of any Non-Gaming applications, involving functional requirement gathering and technical specifications of the applications.
Able to learn business application in depth and suggest improvement if necessary
QUALIFICATIONS:
Experience
2-3 years of IT experience, of which 1 - 2 years of relevant hospitality industry’s IT application experience, is required; candidate without hospitality relevant experience may also be considered.
Exposure of requirements analysis, meeting with business stakeholders, and performing ‘as-is’ systems analysis
Experience/exposure of relevant industry’s I.T. application in industries such as hotel, food & beverage, retails, entertainment, theme park and etc. will be added advantage.
Experience in Oracle Opera PMS, Shiji PMS and POS application will be an added advantage.
Education
Bachelor's Degree in IT or equivalent relevant qualifications
Skills / Competencies
Strong analytic skills and a self-starter
Strong communication, interpersonal skills, and ability to establish strong working relationships at proper levels with the internal and external parties
Conversant in English and Cantonese