Trainer Intern

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

Role Type: Contract / Internship (High-Commitment)

Location: Bengaluru (On-site)

Duration: 3 Months

Role Overview

This project focuses on large-scale video-based data collection used to train advanced AI and robotics systems. The intelligence of these robots depends entirely on the precision of the video data captured.

As a Training & QA Intern, you play a dual role. Depending on the project phase, you will rotate between leading training batches and performing rigorous Quality Assurance (QA). You are the final gatekeeper of quality; you must command authority, enforce non-negotiable standards, and proactively suggest ways to improve the training program itself.

Key Responsibilities

1. Dynamic Role Execution (Training & QA)

• Flexible Rotation: Switch seamlessly between leading training sessions on some days and performing deep-dive QA/auditing on others.
• Lead Training Sessions: Conduct classroom-style onboarding for Data Collectors, turning complex guidelines into simple, actionable steps.
• Rigorous Auditing: Perform real-time and post-recording audits on video data to ensure 100% compliance with robotics training protocols.

2. Personnel Command & Rule Enforcement

• Command the Room: Maintain authority during training, managing group dynamics and ensuring all collectors remain focused and disciplined.
• Strict Rule Enforcement: Reinforce "non-negotiable" rules without adding personal interpretation—ensure rules are applied exactly as written.
• Objective Certification: Make the final pass/fail call on candidates. You must be comfortable rejecting those who do not meet the bar.

3. Program Insights & Improvement

• Feedback Loop: Actively identify gaps in the current training materials or assessment structure.
• Strategic Input: Share insights with the leadership team on how to improve the training flow, simplify complex rules, or make the QA process more efficient.
• Documentation: Suggest updates to SOPs (Standard Operating Procedures) based on common mistakes observed during audits.

4. Reporting & Testing

• Manage Knowledge Checks: Oversee quizzes and ensure every candidate hits the 85% passing mark.
• Accurate Logging: Maintain 100% accurate logs of training outcomes and audit scores using internal trackers.

Required Skills & Attributes

• Command & Presence: Strong ability to lead people and maintain authority in a high-pressure environment.
• Communication Excellence: Ability to explain technical instructions clearly and present improvement ideas to management.
• Decisiveness: Comfort in making firm "fail" decisions; zero hesitation in enforcing quality standards.
• Analytical Mindset: Ability to spot patterns in errors and suggest programmatic solutions.
• High Stamina: Comfortable with a 6-day work week and 10-hour shifts (9 AM – 7 PM).

Who This Role Is For

• Natural leaders who take pride in "holding the line" on quality.
• People who aren't just "doers" but "thinkers" who want to improve how things are done.
• Individuals who are disciplined, punctual, and highly accountable.

Who This Role Is NOT For

• Those unwilling to go above and beyond or assist with last-minute changes and project requirements.
• Individuals uncomfortable with confrontation or enforcing strict rules.
• Those who prefer a static routine (this role rotates between Training and QA).

Success Metrics

• Zero-Error Data: Low rejection rates for Data Collectors once they move to live production.
• Process Evolution: Successful implementation of at least one improvement or insight shared regarding the training structure.

Reliability: 100% accuracy in all training and QA documentation.

Our Values 

• Empathy, Trust & Candor
  We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

• Bias for Action
  We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

• Always Be Learning
  We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

• Act Like an Owner
  We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas happen when great people collaborate face-to-face. We also value diverse perspectives and encourage applications from candidates of all backgrounds.

Ready to make an impact? Learn more at www.instawork.com/about.

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