Support Manager

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Are you a  team player with great communication skills? Вы человек, который любит общаться с клиентами как с друзьями? If you got all the questions and your answer is yes - then read further! 

Role background

With their excellent management skills, our Customer Support Team Leads are the glue that holds together the marketplace. They ensure that the operations between customers, restaurant partners and courier partners all run smoothly. As our Support Manager you will lead our Customer Support Team Leads in Kazakhstan and inspire the high-quality standard of service that we provide to our customers and partners throughout the country.

What you'll be doing

• Guide and train the Customer Support Team Leads in order to improve the Associates performance and personal development and happiness
• Implement new work procedures and features and allow feedback around these
• Analyzing and optimizing: You will look for patterns in incoming requests, translating it to actions and improvements - get your spreadsheet skills ready, there will be plenty of number crunching to do here! 
• Work together with our Head of Customer Support to develop strategies to improve customer experience and satisfaction while creating engaged customers.

Our Humble expectations:

• Demonstrated ability to lead and develop high-performing teams
• Proven experience in customer support or service management, including leadership roles (minimum 1 year)
• Excellent problem-solving and decision-making abilities
• You’re tech-savvy and enjoy learning and teaching others how to use our Customer Support tools.
• You are able to translate data into actions and make the rest of the core team understand how Team Leads are progressing according to the KPI’s.
• You are fluent in Kazakh, Russian and English.

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! Please make sure to submit your application in English. 

What We Offer:

🌍 Independent work in a dynamic, international team

🩺 Medical Insurance and strengthened sick leaves

💙 Employee Assistance Program - therapy and wellbeing

% Discount on your Wolt orders

🧑‍🎓 Wolt-wide training programs

🎉 Team budgets

🍊 Fruits and drinks at the office

If this sounds like you, then click below to get the conversation going! :)

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.