Operations Manager (WM)

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

The role you are looking at is a part of Wolt Market - our very own grocery stores that deliver unprecedented convenience and world-leading customer experience. People across Kazakhstan can order their groceries and have them delivered to their doorstep at lightspeed.

We are looking for a strong Operations Manager to lead our end-to-end grocery operations from fulfillment to delivery. The role will also be critical in defining the optimal online grocery store operations organization in Kazakhstan.

As a Wolt Market Operations Manager, you have full ownership of operations. You are leading everything related to how operations take place and are responsible for optimizing store layout, improving picking and packing costs, ensuring a great user experience, and providing leadership to our operational team consisting of Operations Team Leads, Store Managers and Grocery Associates. Four key areas you’ll always focus on are your operation's safety, quality, customer experience, and productivity.

What you’ll be doing

• Responsible for the end-to-end grocery operation, from fulfillment to delivery.
• Focus on the continuous improvement of your operation. Key focus areas include: safety, quality, customer experience, and productivity.
• Hiring and leading are one of your main responsibilities, while you maintain a motivated team. 
• Provide day-to-day leadership and guidance to managers and associates to optimize store operations and guarantee operational excellence.
• Drive the creation of staffing plans, schedules, quality initiatives, process change initiatives, and other change initiatives to support and enable store managers to meet and exceed the Business Plan. There is always a high focus on productivity.
• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall store/country objectives.
• Define the optimal online grocery store operations organization in local teams.
• You’ll work closely with other teams, such as category and supply chain. In addition, there is a close relationship with global operations. 

Our humble expectations

• Operations Management experience in a distribution environment. Experience in e-commerce or on-demand fulfillment is a strong plus.
• Basic/Working knowledge of Six Sigma tools and Lean techniques preferred. Excel skills are required.
• Experience in leading teams.
• Fluency in Russian and English (Kazakh is considered a plus)
• Ability to think both strategically and operationally with an eye for detail.
• A hands-on, proactive, practical, pragmatic attitude.
• Readiness to travel to other cities in Kazakhstan on a regular basis

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going!

You will fit into a truly diverse team across 32 countries - what really matters to us is a caring and welcoming environment where we embrace uniqueness and celebrate diversity. Experience a company culture where we work on eye level, decisions are made quickly and knowledge sharing, as well as mentoring, is on our daily agenda.

We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today!

Please note that we do not accept applications coming through email due to GDPR. Make sure to apply through our careers page and send your application in English. 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.