工作职责
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Recognizes superior quality products, presentations and flavor.
注重食品的质量，呈现方式及风味
6.Maintains food preparation handling and correct storage standards.
做好备菜及履行正确的贮藏标准
7.Maintains purchasing, receiving and food storage standards.
维持采购，收货及食品贮藏标准
8.Ensures compliance with all local, state and federal (Health Department) regulations.
确保遵守当地政府（卫生部门）的规定
9.Follows proper handling and right temperature of all food products.
遵循食品的适当处理及正确的保存温度
10.Conduct a preventative maintenance inspection on a monthly basis.
每月进行预防性维修检查
11.Actively involved in training the pastry associates on the fundamentals of pastry
按照饼房的基本原则积极参与培训饼房员工
12.Participates in training staff on menu items including ingredients, preparation methods and unique tastes.
按照菜谱参与员工的培训，包括配料，备菜及独特的口味
任职要求
Good health
身体健康
Good communication
良好的沟通技能
Pleasant looking
五官端正
Fluent in both verbal &Mandarin
出色的普通话及英语的口语能力
10years Kitchen experience
10年厨房工作经验
Minimum 3 years’ in the same position 5 star hotel
至少3年五星级酒店同等职位工作经验
Thorough knowledge in Pastry / International Cuisine
深入了解中西方文化/国际烹饪
Ability to handle food complaints
能够处理食品投诉
Ability to draft menus of all kind in professional manner
能够拟定所有同类专业的菜单
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented
富有创新意识
Customer Service Oriented
富有服务意识
Good interpersonal skills
良好的与人沟通的能力
Enthusiastic 热情
Organized 有条理