工作职责
Delight Guest和悦宾客
1.Practice the service culture SHINE with Service Essence Training
对客服务中践行《服务精髓》中SHINE的服务文化要求
2.Solve the guest complaints with service culture E-Leap within Service Recovery Training
当客人向我们表达不满情绪时及时担负责任，并践行《服务补救》中的E-LEAP服务文化原则
3.Personal grooming, hygiene and courtesy are in line with hotel and brand standards
个人仪容仪表、卫生及礼貌礼节符合酒店和品牌标准
4.Strictly adhere to service processes and brand standards, and convey the essence of the brand to our guests to improve guest experience and brand perception
严格遵守服务流程和品牌标准，向我们的客人传递品牌精髓的信息以提高客人体验感和品牌感知度
5.Provide good service, knowledge of facilities etc
拥有良好服务意识及厨房设备基本知识等
6.Contributes and works as a team, Maintains a professional and friendly attitude
具有奉献精神及团队合作精神，保持专业级友好的态度
7.Ensures a clean, professional appearance according to hotel grooming standards
根据酒店仪容仪表标准，保持干净专业的仪容仪表
8.Familiars with the use of equipment in kitchen, practices the hygiene and sanitation procedures.
熟悉厨房设备的用法，实行卫生安全规程
9.Ensures proper use and cleaning of equipment, practices economy, maintains strict control on food wastage
确保清洁用具的正当使用，严格控制食品浪费
10. Ensure all staff have training, good skill and briefed on the hotel rules and regulations
确保所有员工得到培训，拥有好的技能并向员工传达酒店的规章制度
11.Establish positive customer, employee, and social relationships
建立良好积极的客户关系，员工关系，以及社会关系
12.Keep team spirit. Actively cooperate with others to achieve common goals
时刻保持团队精神。与他人积极合作以达到共同的目标。
13.Understand the objectives, policies and codes of conduct of the hotel/department to achieve the achievement of the KPIs of the hotel
了解酒店/部门的目标、政策及行为准则，实现酒店主要KPI的完成
14.Maintain a professional and positive attitude when communicating with various departments and other associate to ensure positive teamwork and effective two-way communication
在与各部门及酒店员工沟通时应保持专业积极的态度，确保积极的团队合作及有效的双向沟通
15.Participate in regularly organized departmental meetings. Timely grasp the information of departmental business activities
参加定期组织的部门会议。及时掌握部门经营活动信息
16.Attend necessary training, events and meetings as required
按要求参加必要的培训、活动及会议
17.Complete other tasks assigned by superiors
完成上级交代的其他工作任务
任职要求
Good health
身体健康
Good communication
良好的沟通技能
Pleasant looking
五官端正
Fluent in both verbal &Mandarin
出色的普通话及英语的口语能力
15 years Kitchen experience
15年厨房工作经验
Thorough knowledge in Festival / International Cuisine
深入了解中西方文化/国际烹饪
Ability to handle food complaints
能够处理食品投诉
Ability to draft menus of all kind in professional manner
能够拟定所有同类专业的菜单
Positive attitude/role model Initiative
态度端正/有以身作则的意识
Innovation Oriented
富有创新意识
Customer Service Oriented
富有服务意识
Good interpersonal skills
良好的与人沟通的能力
Enthusiastic 热情
Organized 有条理
Computer Skill
计算机技能
Appreciate the beautiful
审美能力