Service Leader - Hostess

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department: Food & Beverage 

Reports To: Outlet Manager

Job Summary: The Hostess is responsible to support daily restaurant operations by supervising service staff, ensuring guest satisfaction, and coordinating with relevant departments to maintain service and facility standards.

Key Responsibilities: 

• Make sure that the guest is greeted and served promptly and to the required standard. 
• Assists the Outlet Manager and their subordinates with the daily operation of the room and staff supervision. 
• Oversees activity of Waiters/Waitresses / Trainees and ensures maximum service is extended to the guests in their assigned station.
• Handles minor complaints and report them to the Assistant Manager or Manager for proper action.
• Ensures smooth co-operation between the Restaurant, the Kitchen and the Stewarding.
• Checks maintenance schedule and follows-up on job orders to be completed.

• Manage the outlet reservations in the reservation system.

Skills and Qualification:

• Diploma in Tourism/ Hospitality/ Hotel Management or any relevant certificate.
• Good command in writing & speaking English. Able to speak other languages will be an added advantage.
• Minimum 2 years experiences in similar position.
• Full and comprehensive working knowledge of all areas within the Food and Beverage Division
• Outgoing and people oriented, motivator with effective human relations skills, team builder, Self-starter.
• Cooperative, adaptable, flexibility in working hours, good interpersonal skills.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.