The Hotel Finance Service Process Leader will be responsible for overseeing, optimizing, and continuously improving the various processes within the hotel finance service center. This role plays a crucial part in ensuring the seamless operation of Greater China hotel finance service functions such as Account Payable, Accounts Receivable, Income Audit and General Accounting etc. By streamlining processes, enhancing efficiency, and driving standardization, the Process Leader will contribute significantly to cost savings, service quality enhancement, and overall hotel finance service performance.
Your day to day
Process Design and Optimization
• Analyze existing processes within the hotel finance service center. Identify inefficiencies, bottlenecks, and areas for improvement.
• Design new, standardized processes or re - re-engineer existing ones to increase productivity, reduce errors, and enhance service levels. Leverage best practices from the hospitality industry and other relevant sectors.
Process Monitoring and Control
• Establish key performance indicators (KPIs) for each process within the hotel finance service center , such as processing time, accuracy rates, and customer satisfaction levels.
• Regularly monitor and analyze process performance against the defined KPIs. Generate reports and dashboards to communicate performance metrics to senior management and relevant stakeholders.
• Implement corrective actions when process performance deviates from the established targets. This may involve adjusting process steps, providing additional training to staff, or reallocating resources.
Team Leadership and Development
• Lead and manage a team of process analysts and operators within the hotel finance service center. Provide clear direction, set goals, and assign tasks to ensure the efficient execution of processes.
• Conduct regular performance evaluations for team members, offer constructive feedback, and identify opportunities for professional development.
• Foster a culture of continuous learning and improvement within the team, encouraging innovation and the adoption of new technologies and methodologies.
What we need from you
• Minimum of 5 years of experience in process improvement, operations management, or a similar role within the hospitality industry, preferably in a hotel shared service center environment.
• Proven track record of successfully leading process optimization projects, with a focus on achieving measurable results such as cost savings, efficiency improvements, and service quality enhancements.
• Strong analytical and problem-solving skills, with the ability to identify complex process issues and develop effective solutions.
• Proficiency in process systems commonly used in the hospitality industry.
• Exceptional leadership and team management skills, with the ability to motivate and develop a high-performing team.
• Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively with stakeholders at all levels of the organization.