Company Overview
StayBird - Hotels And Apartments offers a premier collection of service apartments and business hotels in Pune. Known for hospitality simplified, StayBird ensures that guests feel at home even when they are away, providing a blend of comfort, innovation, and excellent service. The company prides itself on its modern design, strategic location, and exceptional guest service, acting as a true host and partner to its guests.
Job Overview
As a Restaurant Supervisor at StayBird - Hotels And Apartments, you will oversee and ensure an exceptional dining experience at our Pune location. This is a full-time junior position suitable for candidates with 1 to 3 years of work experience. Your role will involve leading a team, managing orders, and enhancing customer satisfaction by maintaining service excellence and efficiency.
Qualifications and Skills
- Proven experience in order management to ensure accurate and timely processing within a fast-paced hospitality environment.
- Strong team leadership skills to manage, motivate, and guide restaurant staff towards achieving excellence in all service areas.
- Exceptional customer service capability with a focus on enhancing guest experiences and building positive relationships.
- Ability to plan menus strategically to meet guest preferences while optimizing costs and maintaining quality standards.
- Proficiency with POS systems to facilitate smooth transactions and effective communication within the team.
- Upselling techniques to effectively increase revenue through strategic promotion of menu items and services.
- Event coordination skills to manage and execute events successfully, ensuring all client needs and expectations are met.
- A keen eye for detail and a proactive approach to problem-solving to maintain service quality and operational efficiency.
Roles and Responsibilities
- Lead the restaurant team in delivering outstanding service and hospitality to all guests.
- Manage daily operations, including order processing and maintaining inventory levels to ensure seamless service.
- Work collaboratively with kitchen staff to develop and update menus tailored to guests’ needs and preferences.
- Handle customer complaints and feedback professionally, aiming to resolve issues to the guests' satisfaction.
- Train and develop team members to meet service standards and enhance their skills and performance.
- Coordinate and oversee special events, ensuring all logistical details are covered and executed flawlessly.
- Monitor financial performance, aiming to optimize sales and minimize costs without compromising service quality.
- Implement and uphold company policies and procedures to maintain a safe and compliant work environment.