We're hiring a Restaurant Manager to oversee daily operations, lead a passionate team, and ensure an exceptional dining experience. If you're a driven leader with a love for hospitality and a focus on quality, be apart of our journey and help us create a vibrant, unforgettable dining experience.
1. Leadership & Team Management
Provide strong, hands-on leadership to front-of-house and back-of-house teams
Recruit, train, and supervise staff, fostering a culture of collaboration, accountability, and continuous improvement
Conduct regular team meetings to communicate goals, performance expectations, and operational updates
Monitor staff performance, offer coaching and feedback, and implement disciplinary measures when necessary
Promote a positive, inclusive work environment that encourages high morale and teamwork
2. Operational Excellence
Oversee daily restaurant operations to ensure efficiency, cleanliness, and adherence to quality standards
Ensure compliance with health, safety, food safety, and licensing regulations
Assist in FOH and BOH operations to support team performance and service delivery
Implement and enforce company policies and procedures
Achieve positive results on store audits and mystery shopper evaluations, and take corrective action when needed
Stay informed on relevant laws and regulations, adjusting operations accordingly
3. Customer Experience
Uphold high standards of hospitality to ensure a memorable guest experience
Supervise guest interactions, seating, and service flow to ensure prompt and courteous service
Address customer complaints professionally and resolve issues efficiently
Train staff in customer service best practices and proactive guest engagement
Monitor guest satisfaction and implement improvements based on feedback
4. Inventory & Cost Control
Manage inventory levels, conduct regular audits, and ensure accurate record-keeping
Plan orders based on demand forecasts, supplier performance, and seasonal trends
Enforce portion control and waste tracking to reduce costs and maintain consistency
Optimize resource utilization to meet budget targets and control operational expenses
5. Financial Oversight
Monitor and analyze key financial metrics including sales, expenses, and profitability
Develop strategies to increase revenue and reduce costs without compromising quality
Manage budgets, forecasts, and financial reporting
6. Sales & Promotions
Maintain thorough menu knowledge and train staff on upselling techniques
Collaborate with marketing teams to implement promotional activities that drive traffic and enhance guest engagement
Certifications in Hospitality/ Restaurant management experience would be
advantageous
R15k - R20k