Restaurant Manager - Aman Kyoto

Location Overview
Join our team in Aman Kyoto.  Set in a secret garden at the heart of a forest, Aman Kyoto rests a stone’s throw from Kyoto’s golden Kinkaku-ji Temple and 16 other Unesco World Heritage Sites. The resort is nonetheless a secluded world apart, with light-filled suites and pavilions set in tranquil glades and its steaming private onsen offering healing in the Aman Spa. 

Role

We are seeking an experienced and detail-oriented Restaurant Manager to join the team at Aman Kyoto, in Kyoto. Reporting to the Director of Food and Beverage , to oversee the operations of the restaurant department on a daily basis while maintaining the structure and well-being of the department by controlling payroll costs, supply budges, forecasting, quality and staffing guidelines.

Responsibilities

• Coordinate daily Front of the House and Back of the House restaurant operations.
• Deliver superior service and maximize customer satisfaction.
• Respond efficiently and accurately to customer complaints.
• Regularly review product quality and research new vendors.
• Organize and supervise shifts.
• Appraise staff performance and provide feedback to improve productivity.
• Estimate future needs for goods, kitchen utensils and cleaning products.
• Ensure compliance with sanitation and safety regulations.
• Manage restaurant's good image and suggest ways to improve it.
• Control operational costs and identify measures to cut waste.
• Create detailed reports on weekly, monthly and annual revenues and expenses.
• Promote the brand in the local community through word-of-mouth and restaurant events.
• Recommend ways to reach a broader audience (e.g. discounts and social media ads).
• Work with the Sales and Marketing Team for strategy for promotions and events to guarantee the best exposure for the outlet.
• Train new and current employees on proper customer service practices.
• Implement policies and protocols that will maintain future restaurant operations.

Requirements

• Verbal and written proficiency in English and Japanese
• Skills in Outlook
• Power Point Presentations
• Word
• Excel
• OPMS
• Restaurant Management System
• Minimum 2 years as Assistant Manager of an outlet in an international luxury hotel
• Computer knowledge, ability to work long hours

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a competitive benefits package including exciting international career opportunities in a company that is expanding rapidly. We prioritise and support your career journey, making you feel valued, included and at home.

• Access to our Training Platforms: Typsy and internal trainings.

• Aman Global Complimentary Night Programme.

• Discount on F&B Outlets.

• Discount on Aman Retail Boutique.

• Meal and Coffee breaks while on duty.

• Employee Wellness Program and Club activities.

• Staff shuttle service for daily transportation.

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality where every detail matters, we invite you to apply to join us on our journey.