Carries full responsibility for the efficient management of The Management of all human resources aspects of the F&B operation including the recruitment of key staff, recruitment of junior employees, supervision, and performance management.
- The operation and management of bookings, events and activations.
- Employee Scheduling and Holiday Planning
- Training and Development plans and execution for junior staff
- Plays a Major part in the guest service experience
- The operation of the restaurant, bar, events spaces, and other operations in collaboration with the Head Chef and Senior Management
- Arrangement of guest booking activities and requests as per communication and schedules of guests.
- The ongoing review and reporting on maintenance and technical updates within the operation. Including appropriate cleaning and maintenance schedules.
- The placing of orders for goods, supplies, and services for the outlet to operate effectively. This may include small equipment and fixtures needed to operate.
- The management of all implemented operating systems such as till, pos and reservation platforms.
- The scheduling of activations, booking and coordinating of 3rd parties and marketing of activations in collaboration with the appointed marketing company.
- Review and development of revenue optimization strategies for the operation.
- All matters concerning Guest communication
- Insurance of implementation and following of SOPS and guidelines
- Daily reconciliation of F&B departments
- Guidance and overseeing the weekly stock takes for all outlets
- Management of Payroll and other Financial Aspects and timelines
- Complete commitment to exceeding guest expectations
- Enforcement of rules and regulations
- Handling of challenges and complaints in a professional and timely manner
Requirements
- Minimum of 3 years experience in a similar position or as an Assistant Manager
- People person, open, bubbly, approachable
- Highly organized
- Professional presentation & communication skills
- Advanced English skills, verbal and written
- Good Microsoft Office Skills
- Attention to detail
- Drive to exceed expectations and go the extra mile
- Leads by example and has a hands-on approach to the management of operations
- Capability to adapt to different environments, clients, and cultures
- Works well under pressure
- Diplomatic approach to challenges
- Solution-oriented person
- Self-Motivated