Reservations Manager

Working alongside a wonderful team at The Peninsula Bangkok, we are seeking a Reservation Manager who supervises the Reservation department and liaises with all other departmental managers, as well as with the accurate recording/processing of group reservations and maximization of room sales through proactive selling techniques.

• Work for a prestigious hotel in Bangkok
• Learn and grow within a strong Sales & Marketing team
• Favorable remuneration package 
   

Key Accountabilities 

• To ensure that all special rates information for corporates and locals is readily available.
• To ensure that all reservations staff take an active role in the maintenance of the Guest Profile.
• To be fully conversant with the hotel room types and rates.
• To ensure that the Reservations Department receives the proper market mix to help in achieving the maximum average room rate and room revenue.
• To ensure that all services rendered to guests from the Reservations Department are carried out efficiently, courteously, and professionally.
• To ensure in securing of accommodation for all arriving guests, but never allow an over-booking situation to occur.
• To advise management and sales of the current reservations status to assist them with their reference in marketing and business solicitation.
• Adhere to all company credit policies to ensure that all revenue expected will be received.
• To support the Group Reservations Executive, coordinating with the Sales Department in reference to all group bookings.
• To monitor and ensure that all group reservations are accurate, precise, and detailed.
• To monitor office activities daily to ensure that work updates are done consistently and promptly.
• To ensure and supervise that arrival checking is done in accordance with the Peninsula Standards, and ensure that all reservations are correct and handled proficiently
• To focus on service levels i.e, call handling techniques, prompt and efficient handling of the flow of email correspondences
• To take charge of special requests and any problems that may arise within the department on a day-to-day basis
• In the absence of the Director of Revenue, ensure to prepare revenue pick-up reports are prepared.
   

General requirements 

• Certificate or bachelor's degree in Hotel Management or related field  
• Minimum 3 years' experience in this role 
• Strong analytical skills to understand key business indicators
• Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
• Ability to communicate well in English.  
   

We are delighted to receive your resume for further consideration.