🔧 Key Responsibilities:
Ensure completion of daily IT checklist and backups
Resolve technical and application issues or escalate appropriately
Coordinate with vendors, MSP, and internal teams for network and hardware performance
Maintain hotel systems including firewall, switches, and user ID management
Support guest Wi-Fi feedback improvement and CSA documentation
Train and guide local IT resources
Maintain IT asset inventory and follow up on AMC/ILL bill payments
Suggest improvements to boost team efficiency
🎓 Requirements:
Diploma or certification in Computer Science/IT
Minimum 1 year of experience in IT support or computer setup
Good knowledge of networks, operating systems, and PCI DSS standards
Strong analytical, troubleshooting, and communication skills
Able to work under pressure and multitask effectively
💡 About You:
You’re a proactive team player with a “True Hospitality” mindset—confident, caring, a great listener, and responsive to both guest and internal needs.
🎁 What We Offer:
Competitive salary and benefits
Global IHG team culture and learning opportunities
Discounts on rooms and F&B at IHG hotels worldwide
🔗 Apply now and be part of IHG's commitment to simple, smart travel and exceptional service.