OSC Supervisor

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

• Operational Efficiency: Efficiency Monitoring and Improvement: Regularly monitor and analyze operational processes to identify inefficiencies and implement improvements to streamline workflows and reduce time-to-market (T2M).
• Scalability Management: Develop and execute strategies to scale operations effectively, ensuring the systems and processes can handle increased workloads without compromising quality or performance.
• KPI Tracking and Reporting: Track, and report on key performance indicators (KPIs) to measure operational success, identify areas for improvement, and ensure alignment with organizational goals.
• Team Performance and Support: Provide ongoing support, training, and guidance to team members to enhance their performance, foster a collaborative working environment, and achieve collective operational targets.

Skills, Experience and Qualifications

• Fluent in English
• Interpersonal skills with high quality written and verbal communication skills
• Motivating and coaching to generate team spirit
• Flexibility & Adaptability
• Team leader spirit
• Decision Making
• Minimum of 3 years at management level in similar or related businesses 
• Previous experience leading teams and inspiring high levels of employee engagement
• Previous experience in Operations.
• Graduate In Tourism or related business.
• Proficiency with Salesforce,& Atlas 
• Specific Customer service  industry knowledge and experience

At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.