Merchant Services Associate

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

In Luxembourg, we’re expanding our local operations and strengthening our presence. As part of our team, you’ll play a key role in supporting our growth and onboarding new merchant partners to ensure a seamless experience on the Wolt platform.

Join us today to build Wolt together.

Job Description:

As Wolt continues to grow rapidly, we’re looking for a Merchant Services Associate to support our merchant partners and help foster strong, successful relationships throughout their journey with Wolt. In this role, you’ll be a vital link between our operations team and our merchant partners, ensuring smooth collaboration and identifying ways to elevate our Merchant support to the next level.

This position is based in Luxembourg.

What you’ll be doing:

• Building relationships with our partners by training them on using our systems and keeping them up to speed on any updates.
• Ensuring our portfolio reaches the highest Wolt service standards by conducting frequent quality and satisfaction checks.
• Developing our partners and their businesses by using our collected user data.
• Being responsible for our menu platform and always being up to date with the text and visuals that reflect the Wolt brand.
• Helping our Development team in any other urgent cases.
• Sharing best practices amongst the Development team.

Our humble expectations:

• Masters Degree in Business, Economics, Engineering or similar background.
• Excellent interpersonal skills - you will be working with a lot of different people and partners.
• Experience in customer support, account management, or administration.
• Structured, detailed, and service-oriented.
• Self-starter, passion for food, high in ownership.
• Fluency in English and French is a must.
• Fluency in German and Luxembourgish is desirable, but not required.

Next steps:

If you are excited about working in a high-growth environment, taking ownership, and being the key player in maintaining integrations and expanding the more technical aspects of our local organization, then click below to apply and get the conversation going!

If you have any further questions about the position, you can turn to: Jelena Lacmanovic, Talent Acquisition Partner - jelena.lacmanovic@external.wolt.com

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today! 

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.