Manager- Security

Key Responsibilities:

1. Security Operations Management:

   • Oversee and coordinate all aspects of the hotel's security operations to ensure a safe environment for guests and staff.
   • Develop, implement, and maintain comprehensive security policies, procedures, and practices in accordance with industry standards and local regulations.
   • Conduct regular risk assessments to identify potential threats and vulnerabilities and implement strategies to mitigate them.

2. Team Leadership and Supervision:

   • Train, and manage security staff, ensuring that they are well-prepared and equipped to handle various security situations.
   • Schedule security personnel for shifts and allocate duties to provide 24/7 coverage for the hotel.
   • Lead and motivate the security team to deliver high-quality performance, fostering a culture of vigilance and professionalism.

3. Incident Management and Emergency Response:

   • Act as the first point of contact for major security incidents, coordinating with law enforcement, emergency services, and hotel management as needed.
   • Respond quickly and efficiently to security incidents such as theft, accidents, altercations, or fire alarms, ensuring timely resolution and documentation.
   • Develop and conduct regular emergency drills, including fire evacuations and first aid training, to ensure the team and staff are prepared for potential emergencies.

4. Guest and Staff Safety:

   • Monitor and ensure the safety of all hotel guests and staff, providing a secure environment that upholds the hotel's high standards of service.
   • Address and resolve guest security concerns promptly and professionally.
   • Implement procedures to protect the privacy and security of high-profile guests or VIPs staying at the hotel.

5. Surveillance and Monitoring:

   • Oversee the operation and maintenance of security systems such as CCTV cameras, alarm systems, and access control systems.
   • Regularly review surveillance footage and incident reports to identify and address security issues.
   • Ensure that security systems are up-to-date and fully operational, coordinating maintenance and repairs as necessary.

6. Training and Development:

   • Develop and implement security training programs for staff to ensure they understand hotel security policies and emergency procedures.
   • Conduct regular workshops and refresher courses to keep security and hotel staff updated on best practices for safety and crisis management.