POSITION SUMMARY:
Manager, Hotel Revenue Management maximizes hotel revenue through room inventory management, positioning, and rate controls. He/She also oversees the profitability, effectivity and overall performance of Premium Mass marketing programs including the Sales Incentive scheme. He/She leads a team in support of these objectives.
PRIMARY RESPONSIBILITIES:
1. Manages room inventory proactively across all sales channels and platforms and coordinates with stakeholders to ensure hotel occupancy and revenue are optimized.
2. Ensures that the sales incentive scheme and its supporting policies are fair and motivate and reward high performers properly.
3. Monitors and understands the competitive landscape and market dynamics, adjusting company strategies when necessary.
4. Manages and directs analysts to drive business intelligence or analytics projects and translates data into insights and insights into actions.
5. Ensures Data Mart’s completeness and cleanliness.
6. Sets performance objectives, targets and budgeted expenditure and identifies training needs as required.
7. Manages, mentors, and leads the team with efficient deployment of resources and reviews workflow to ensure resources are utilized in an effective manner.
8. Recommends and/or executes management policies to hire, transfer, suspend, layoff, recall, discharge, re-assign, or discipline employees.
9. Performs any other projects or tasks as assigned by the Director, Strategic Marketing
KEY PERFORMANCE INDICATORS:
1. Annual revenue and EBITDA for gaming and hotel
2. Improvement in hotel revenue and in the effectiveness of the sales incentive scheme
3. Timely completion of delegated tasks with accuracy
4. High commitment in delivering and improving customer service, internally or externally
I. Experience
1. Preferably 5 years of experience in the field of Yield/Revenue Management and Analytics with at least 3 years in a managerial position; Marketing and operations experience in the gaming or hospitality industry is an advantage.
2. Proven track record in highly numerate and analytical roles
II. Education
Tertiary qualifications in mathematics, statistics, economics, actuarial science, or marketing
III. Skills / Competencies
1. English language skills are mandatory.
2. Knowledge of the Opera Property Management System is critical.
3. Highly proficient in SAS e-Guide and SAS programming
4. Highly proficient in MS Word, Excel & Power Point
5. Comprehension of data structure of various systems downloads, integrations, and processes
6. Knowledge in Casino Mathematics is an added advantage.
7. Good interpersonal and communication skills
IV. Other Attributes
1. Adheres to and supports the Company’s Vision & Values
2. Motivates others to achieve business objectives and common goals and working as a team.
3. Aligns the plans of individual business units and functions with the overall strategic direction and positioning of the Company.
4. Achieves agreed objectives and accepts accountability for results.