Description
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
- 随时以友好的态度与客人打招呼，为客人提供帮助，尽量用客人名字称呼客人。
- Registers and rooms all arrivals according to established procedures.
- 按照酒店的程序，为所有到达客人登记及安排房间。
- Maintains intimate knowledge of departmental standards and procedures.
- 详细了解部门标准及程序。
- Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation.
- 为客人登记、结账及更换房间，按照预定部要求，确保把所有数据完整输入酒店电脑系统。
- Maintains cashier float and ensures accurate daily report of all money received.
- 维持现金流动，确保收到现金的准确性。
- Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service.
- 尽量让住店客人对你所提供的服务满意，在客人离开时，为客人留下良好的酒店印象。
- Perform other duties as maybe assigned by superiors.
- 完成上级布置的其他工作。