IT Specialist - Hospitality

Welcome to Soluna Restaurants and Beach Club The Palm, an oasis of warm hospitality and rejuvenating beachside relaxation. Here, amidst the Mediterranean-style pool, guests can bask in the sun on plush loungers or unwind in private cabanas. With access to a secluded beach, Soluna promises uninterrupted vistas across the world-famous Palm Jumeirah, alongside unforgettable dining experiences, creating the perfect blend of tranquillity and luxury.

• Diagnose and resolve issues related to IT systems, hardware, and network devices.
• Monitor and manage network infrastructure, ensuring optimal performance and security.
• Administer and maintain company databases, ensuring data integrity and accessibility.
• Provide comprehensive IT support to employees and guests, addressing service-related IT needs.
• Operate, monitor, and coordinate the use of computer hardware, software, and peripherals; train users as required.
• Manage end-user accounts, including setup, deactivation, and password resets, ensuring security and compliance.
• Adhere to all information security protocols and company policies to protect organizational assets.
• Manage and maintain audiovisual (A/V) equipment across the property, including F&B outlets.
• Support F&B operations by configuring POS systems, including menu items, reports, classes, and SLU/NLU settings.
• Install, configure, and troubleshoot POS systems and related devices, such as check and KOT printers.
• Maintain an updated inventory of all technology equipment and devices.
• Assist with the deployment and rollout of new applications and systems.
• Prepare and present project status reports.
• Manage multiple open cases, prioritizing issues for resolution based on business needs.
• Respond to IT incidents as required, including on-call support for urgent issues.
• Provide oversight and management of a 24/7/365 IT environment, which may involve off-shift work as necessary.

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Minimum 3 years of experience in a similar IT support role in a hotel setting.
• Relevant IT certifications and technical training.
• Proficient in operating systems, software, and network installation and configuration.
• Strong problem-solving and critical-thinking abilities.
• Solid experience with Opera, Micros, FMC, and SUN Systems.
• Exceptional communication and interpersonal abilities.
• Strong problem-solving and analytical thinking skills.
• Effective time management and organizational skills.
• Ability to perform well under pressure and manage conflicts professionally.
• Capable of prioritizing tasks efficiently to meet deadlines.