Greet guests courteously upon arrival and escort them to their tables.
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Present menus, inform guests of daily specials, and introduce the server responsible for their table.
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Manage and update restaurant reservations and waiting lists efficiently.
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Answer phone calls professionally, handle inquiries, and record reservations accurately.
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Maintain a friendly and professional demeanor at all times, reflecting the hotel’s hospitality standards.
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Handle guest complaints or feedback courteously, referring issues to the supervisor when necessary.
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Maintain cleanliness and organization of the hostess desk, entrance area, and menus.
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Ensure guest preferences and special requests are communicated to the service and kitchen teams.
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High school diploma or equivalent (Hotel Management diploma preferred).
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1+ years of experience as a hostess or in guest service within a hotel or fine dining restaurant.
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Excellent communication and interpersonal skills.
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Professional appearance and pleasant personality.
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Strong organizational and multitasking abilities.
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Good knowledge of reservation systems and basic computer skills.
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Ability to remain calm and courteous under pressure.
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Flexible to work shifts, weekends, and holidays.
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