Front Office Supervisor

Position Overview:

The Front Office Supervisor oversees the daily operations of the front desk to ensure exceptional guest service and efficient hotel operations. This role supports the Front Office Duty Manager by supervising staff, handling guest concerns, and ensuring adherence to standard operating procedures (SOPs). The ideal candidate demonstrates leadership, problem-solving abilities, and a passion for hospitality.

Key Responsibilities:

• Supervise front desk team members to ensure smooth and efficient operations.
• Assist with check-ins, check-outs, reservations, and guest inquiries.
• Provide training, coaching, and feedback to front office staff.
• Ensure all guests receive prompt, professional, and courteous service.
• Resolve guest complaints or issues promptly and escalate when necessary.
• Maintain and monitor shift reports, logs, and operational records.
• Coordinate with housekeeping, maintenance, and other departments for guest needs.
• Monitor inventory of supplies and equipment and request replenishments as needed.
• Ensure compliance with hotel policies, safety standards, and brand guidelines.
• Act as the Manager on Duty when required.

Requirements:

• High school diploma or equivalent; Hospitality degree preferred.
• 2 years in a front desk or guest service role; prior supervisory experience preferred.
• Strong communication and interpersonal skills
• Leadership and team motivation abilities
• Problem-solving and conflict-resolution skills
• Proficiency in property management systems (e.g., Opera, PMS)
• Excellent organizational and time-management skills
• Ability to multitask in a fast-paced environment