Greet guests warmly and ensure a smooth check-in and check-out process.
Assist in handling guest queries, requests, and complaints promptly and professionally.
Support the front desk in managing room allocations, reservations, and billing.
Maintain guest records, update systems, and ensure accuracy in guest profiles.
Coordinate with Housekeeping and other departments to ensure guest satisfaction.
Learn and follow standard operating procedures for front office operations.
Handle telephone calls, messages, and email correspondence efficiently.
Maintain cleanliness and organization of the front desk area.
Adhere to hotel policies regarding grooming, attendance, and guest service standards.
Participate actively in on-the-job training and departmental briefings.