Front office duty manager

Company Description

Mövenpick Hotel Karachi is situated in a prime downtown location at Club Road, adjacent to the Chief Minister and Governor's House. Commercial business locations, local shopping destinations and upscale restaurants are nearby, with beaches and cultural highlights also easily accessible from the hotel. Jinnah International Airport is just 17 kilometres away.

Job Description

We are seeking a dynamic and customer-focused Front Office - Duty Manager to join our team. As a key member of our front office operations, you will be responsible for ensuring exceptional guest experiences while overseeing daily operations and leading our front desk team.

• Manage front office operations, including check-in/check-out procedures, reservations, and guest inquiries
• Provide outstanding customer service, addressing guest concerns promptly and professionally
• Supervise and mentor front desk staff, fostering a collaborative and efficient work environment
• Oversee cash handling procedures and maintain accurate financial records
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain standard operating procedures for front office operations
• Monitor and optimize front office performance metrics
• Ensure compliance with hotel policies, safety regulations, and industry standards
• Handle VIP guests and special requests with utmost care and attention to detail
• Participate in regular team meetings and contribute to continuous improvement initiatives

Qualifications

Bachelor’s degree in Hospitality or a related field.

Additional Information

Candidates with extensive experience in the hotel industry and strong market connections are preferred. Applicants with significant influence in the industry will have an advantage.

We provide a competitive salary, additional benefits, and medical coverage.