Supervises the operation of assigned restaurants and/or IRD
Coordinates the set-up and/or closures of restaurant and IRD in accordance with Radisson Hotel standards
§ Confirms daily specials and new menu additions with the Executive Chef
§ Oversees the food and beverage service provided in assigned outlet; coaches employees on effective service and food presentation techniques
§ Inspects assigned restaurants and IRD on an on-going basis and takes appropriate steps to ensure facilities meets or exceeds hotel standards at all times
§ Conducts daily pre-shift meetings to discuss specials, house count, reservations and new menu items
§ Properly executes check control procedures
§ Maintains sanitary and safe work environment for guests and employees
Provides employees with the information needed to perform their job effectively
§ Orients employees to the department and hotel and provides on-the-job training on job responsibilities
§ Prioritizes and assigns work
§ Provides feedback to the employee and department manager on the employee’s performance of job responsibilities
Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
§ Performs other duties required to provide the service brand behavior and genuine hospitality
Adheres to hotel policies and procedures
§ Attends work on time and as scheduled
§ Follows hotel grooming and hygiene standards
§ Minimise safety hazards by following all safety rules and procedures
§ Refrain from personal conversations with other employees at the main entrance
§ Keeps Manager fully informed of all problems or unusual matters of significance
§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
§ Maintains a favourable working relationship with all other company employees to foster and promote a co-operative and harmonious working environment
§ At all times projects a favourable image of the Hotel to the public