Key Responsibilities:
Team Leadership & Staff Management
- Lead, schedule, train, and motivate FOH staff including hosts, servers, bartenders, and support roles
- Use Homebase for staff scheduling, time tracking, and team communication
- Support the hiring and onboarding process using Homebase's onboarding tools
- Conduct team meetings and daily pre-shift huddles to communicate priorities and service goals
- Address and document performance issues when necessary, in alignment with company policy
Guest Experience & Service Standards
- Monitor and maintain the highest level of guest service across all FOH areas
- Respond promptly and professionally to guest complaints or special requests
- Ensure a clean, welcoming, and efficient environment from entry to exit
- Support hosts and servers in managing wait times, reservations, and table turnover
Operational Oversight
- Oversee opening and closing procedures for all FOH stations and ensure cleanliness and readiness
- Maintain stock levels for paper goods, beverages, menus, and other FOH supplies
- Coordinate with kitchen leadership and ownership on specials, promotions, and large-party needs
- Manage floor flow and assist in service as needed, especially during peak hours
Technology & Systems
- Proficiently operate and manage service flow using Tabit POS system
- Ensure staff are trained in proper use of Tabit for order accuracy, payments, and guest engagement
- Monitor POS reports for sales trends, voids, and performance metrics
Sales, Labor, and Cost Optimization
- Monitor daily labor costs and adjust staffing levels in real-time using Homebase analytics
- Identify opportunities for upselling and improving average check values
- Collaborate with ownership on setting and meeting weekly and monthly sales goals
- Maintain daily logs and contribute to forecasting and reporting as requested
Culture & Communication
- Model and foster a team-oriented, respectful, and guest-first culture
- Serve as a bridge between FOH and BOH teams to ensure seamless coordination
- Promote accountability, positivity, and high performance within the team
Qualifications:
- Minimum 2 years of FOH management experience in a fast-paced, full-service restaurant
- Strong interpersonal and communication skills, with proven leadership ability
- Experience with Homebase (or similar platforms) for scheduling, onboarding, and timekeeping
- Proficiency with Tabit POS or similar POS systems
- Working knowledge of basic labor cost controls, health code compliance, and team supervision
- Ability to work a flexible schedule including weekends and holidays
Compensation & Benefits:
- Annual Salary: Based on Experience
- PTO:
- 40 hours after 90 days
- Additional 40 hours (total 80 annually) after 1 year of continuous service
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Paid Holidays: Christmas Day, Thanksgiving Day, Easter Sunday
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Bonus Eligibility: After 90-day review, based on labor cost control, cost efficiency, and revenue growth
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Voluntary Benefits: Access to Aflac supplemental coverage
- Employee Meals and Discounts