Field Service Engineer - FHT - Bakery - Middle East

GEA

Full-time

On-site

Dubai, United Arab Emirates

Perform installation, commissioning, maintenance, and repair of GEA Bakery equipment at customer sites across the Middle East.
Ensure mechanical and basic electrical troubleshooting of bakery processing machinery such as dough dividers, mixers, ovens, and related systems.
Coordinate with customers and internal teams for project execution and equipment start-up.
Conduct preventive maintenance and calibration activities to minimize downtime and ensure equipment performance.
Maintain accurate documentation including service reports, commissioning checklists, and technical feedback.
Provide timely technical support and training to customers on proper equipment usage and best practices.
Identify spare part needs and support customers with spare parts recommendations and follow-up.
Ensure compliance with Health, Safety, and Environment (HSE) standards at all times during on-site visits.
Support claims handling and warranty assessments where required.
Promote GEA's digital tools and remote service offerings to enhance customer experience and operational efficiency.
Maintain proactive communication with customers to ensure satisfaction and service continuity.
Identify upselling opportunities in spare parts and services.
Flexibility to travel extensively across the region, sometimes on short notice.
Participate actively in the implementation of DIGITALIZATION drive by the company.
Report to Director Service FHT.

Degree/Diploma in Mechanical, Electrical, or Mechatronics Engineering.
2–5 years of hands-on field service experience, preferably in the Bakery, Food Processing, or FMCG sectors.
Prior experience with GEA or similar industrial bakery equipment is a strong advantage.
Sound understanding of mechanical systems; basic knowledge of automation and electrical systems is beneficial.
Excellent troubleshooting, communication, and customer service skills.
Fluent in English; Arabic is an added advantage.

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