F&B Guest Relations Executive
Shangri-La Group
Find Your Shangri-La in Shangri-La
Shangri-La Dubai is a luxurious urban sanctuary where modern energy meets timeless hospitality. With panoramic views of the Burj Khalifa and Dubai’s glittering skyline, every visit becomes an unforgettable experience.
About the Role
As a Guest Relations Executive, your role is to support the creation of exceptional and memorable guest experiences. You will ensure guests are warmly welcomed and attended to promptly, while assisting the Restaurant Manager and team in delivering seamless daily operations that prioritize guest satisfaction
Key Responsibilities
- Interact and engage with guests whilst maintaining high quality service standards.
- Handle guest complaints effectively and professionally.
- Make sure that the guest is greeted and served promptly.
- Engage in suggestive selling.
- Presents the guest's bill when necessary.
- Update guest profiles in the system.
About You
- At least 1 year of experience in a 5-star / international hotel.
- Good communication skills, fluent in oral and written English language.
- Has a thorough knowledge of Food & Beverage service technique
- Team player and enjoys guest interactions.
Why Join Us
- A workplace that values your passion and supports self-realization and personal growth.
- Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
- Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
- Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.
We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.
We appreciate your interest in joining us. Please note that only successful candidates will be contacted.