Duty Manager

JEN Hangzhou By Shangri-La

COMPANY INTRODUCTION

Nestled in the Gongshu District, JEN Hangzhou By Shangri-La is a distinctive landmark that seamlessly blends historical charm with contemporary design, having been thoughtfully renovated from 9 industrial heritage buildings. Currently in its pre-opening phase, the hotel is set to open soon. Boasting an exceptional location, it offers immediate access to Subway Line 5 and is just a 15-minute drive from Hangzhou East Railway Station. Renowned attractions such as West Lake and Xixi Wetland Park are also within a convenient 30-minute drive, ensuring effortless exploration of the city's highlights. As a key component of a large-scale mixed-use development, the hotel is surrounded by a vibrant mix of retail, office, and residential spaces, offering guests a diverse and enriching urban experience. 

We are looking for a Duty Manager

As a Duty Manager, we rely on you to

• Ensure smooth operation on a daily basis
• Enhance overall guest experience during their stay
• Supervise and direct the front desk team
• Ensure all colleagues are kept up-to-date with hotel products and services
• Monitor all arrivals and departures from a guest experience perspective

We are looking for someone who:

• Takes pride in being a hotelier
• Is a self-starter
• Is a friendly, helpful and trustworthy leader
• Fully understands room operations
• Fully understands front desk operations
• Communicates and writes with fluency in English
• Has experience in the same capacity, preferably in a luxury hotel
• Preferably comes from a hotel management-related education background
• Has strong interpersonal skills

By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection)