Director of Restaurants

POSITION SUMMARY: Responsible for directing and overseeing all operational aspects of restaurants, banquets, and food outlets to meet established guest service standards and food quality standards, revenue and expense targets

ESSENTIAL DUTIES: Specific areas of responsibility including, but not limited to:

• Ensure guest service and satisfaction is achieved and maintained by overseeing food, service, safety standards, staff allocations, venue cleanliness, and compliance with CCCH policies and procedures.
• Interview, select, on-board, train, and assign new staff to teams.
• Ensure staff schedules adequately meet anticipated business levels.
• Ensure venue equipment and POS machines are working correctly.
• Liaise between the department Managers and Supervisors to ensure pertinent information is moving appropriately through the department from the Director level to staff level.
• Provide an oversight of events and banquet staff to meet or exceed revenue goals and ensure event planning and execution are within guests’ requirements and CCCH service standards.
• Host regular individual and team meetings.
• Ensure Managers and Supervisors are completing assigned reports (shift reports, performance evaluations, performance management, training, schedules and timesheets, side work logs, inventory, incidents, loss/breakage, tips, etc.) in an accurate, timely, consistent, and efficient manner.
• Review and analyze venue reports, compiling data to submit timely operational reports, as required.
• Build and maintain effective partnerships with the Executive Chef, Beverage Manager, Hotel and Marketing leadership to identify, plan, and execute  programs and events to meet business goals.
•  Perform other duties as assigned.

QUALIFICATIONS

Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.

1. Required Education: High school Diploma  Preferred Education: 2 or 4 year degree
2. Work Experience:
   1. Minimum 5 years’ experience in multi-unit food service capacity as a manager/above.
   2.  One of the multi unites needs to be a high end restaurant that is a 4 star, 4 diamond equivalent.
   3. Additional education and/or related work experience may substitute for the minimum requirements of this position.
3. Knowledge, Skills, and Abilities: N/A
   1. Must have good knowledge and understanding of food service processes and protocols.
   2. Must possess strong computer skills.
   3. Must be able to effectively manage multiple work teams in fast paced environment, address guest and team member concerns, while maintaining professional composure.
   4. Must have excellent communication (verbal, written) skills and be able to read, write, and speak fluently in the English language.  Bilingual in Spanish is a plus.
   5. Must have excellent organizational skills.
4. Professional Licenses & Certifications Requirements:
   1. Required to have or obtain food handlers and alcohol service certifications.
5. Must be 18+ years old and be available for all shifts, including weekends and holidays.
6. Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
7. Must adhere to all Cliff Castle Casino Hotel policies and procedures.
8. Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.