Corporate Support Specialist
HBX GroupHBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
The Corporate IT Matter Subject Expert for Support forms a part of the team of support engineers that focus on Support related matters, within the wider Corporate Support team. The role involves driving the support for internal and external employees in our company managing incidents and request from them, focusing in the end-user devices and projects and initiatives that involves then and monitoring and auditing the internal processes that warranty our quality and standards. Collaborates closely with the rest of the Technology, Corporate IT and IT Operations leads to align on and drive the Corporate IT processes and objectives. The ultimate goal is to deliver the best service to our colleagues in Hotelbeds while fostering a culture of collaboration, accuracy, and continuous improvement within the team.
Accountabilities and responsibilities
Form a part of the Corporate IT Support teams in the site(s) according to the offer, support in day-to-day activities delivering high-quality results and meeting the service targets.
Collaborate with his Corporate Systems Lead and other Technology, Corporate IT and IT Operations leads to align on their roadmap and strategy.
Driving the strategic of Corporate or / and IT Operations initiatives, focusing in the end-user devices and projects and initiatives that involves then meeting the delivery deadlines
best practices, implement standardized and automated processes, and ensure effective provision of support services, and related monitoring and troubleshooting.
Provide technical support to troubleshoot and resolve computing services related issues. Act as an escalation point for complex technical challenges, driving timely resolutions and ensuring minimal impact to users.
Stay updated with industry trends and emerging technologies related to the end-user devices services provided. Evaluate and recommend the adoption of new tools, technologies, and methodologies that align with the organization's goals and objectives.
Be a part of a culture of collaboration, innovation, and continuous improvement within the team. Encourage knowledge sharing, promote learning opportunities, and foster an environment that embraces experimentation and creative problem-solving.
Participate in discussions and decision-making processes regarding the overall corporate IT support.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
Within an innovative, engaging and multicultural environment.
Have the opportunity to build strong and lasting business relationships and friendships from around the world.
Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.