Cluster Reservations Manager

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Oversee reservations operations for both Raffles properties, ensuring efficiency, accuracy, and strong system control.
• Drive room revenue and ADR through effective pricing, inventory, and channel optimisation.
• Monitor trends and forecasts to maximise performance.
• Manage reservation processes with full rate and data integrity.
• Lead and develop the team while collaborating with Revenue, Sales, Front Office, and Marketing to deliver seamless, brand-aligned guest experiences.

Qualifications

• Minimum 5 years’ experience in Hotel Reservations, with at least 2 years in a supervisory or managerial capacity.
• Luxury or upper-upscale hotel experience preferred, with strong understanding of high-touch guest service standards and brand positioning.
• Solid knowledge of reservations operations, distribution channels, and revenue management principles.
• Proficient in PMS, CRS, and Channel Management platforms.
• Experience managing multi-property or cluster reservations operations is an advantage.
• Excellent command of English.

Additional Information

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.