Duty Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Act as the main contact for guests and handle complaints, service recovery, and special requests.
• Drive Guest Satisfaction Index (GSI), RPS, and online review scores through proactive guest engagement.
• Ensure LQA, brand standards, and service quality audits are consistently met.
• Oversee daily hotel operations across all departments during the shift.
• Ensure VIPs, arrivals, departures, and room status are properly managed.
• Support and lead colleagues on duty to deliver excellent service.
• Ensure safety, security, and emergency procedures are followed.
• Approve upgrades, rebates, and service recovery within authority.
• Prepare Duty Manager reports and ensure proper handover.

Qualifications

• 3–5 years’ experience in hotel operations or Front Office.
• Duty Manager or supervisory experience preferred.
• Strong guest focus, leadership, and problem-solving skills.
• Able to work shifts, weekends, and public holidays.

Additional Information

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.