We’re hiring: Steward (Cabin & Housekeeping)
At Aqua Expeditions, we are passionate about providing exceptional levels of service to our guests. We take pride in pampering our guests and ensuring that their time with us creates a trip of a lifetime. The Aqua experience is carefully curated by a team of talented individuals — from onboard crew to reservations staff — who work behind the scenes to guarantee smooth sailing. We are always on the lookout for new team players who share our passion and expertise, to ensure a world-class travel experience. If this sounds like you, apply now and be part of our extraordinary voyage!
OUR VISION: To create and deliver unique and authentic once-in-a-lifetime experiences so that our guests can have enriching memories to cherish for a lifetime.
OUR MISSION: Aqua Expeditions offers customized luxury travel experiences aboard vessels of elegant, contemporary design, centered around immersive culture and wildlife excursions unique to each location, award-winning cuisine by renowned chefs, personalized guest service, and a commitment to community, sustainability and preservation.
4 CORE VALUES:
A: We value AUTHENTICITY, believing in the unique talents of each individual and the importance of integrity.
Q: We aim for QUALITY, emphasizing a service-oriented approach and shared knowledge.
U: We believe in UNITY, and prioritize effective teamwork.
A: We hold deep ADMIRATION and respect for our environment, collaborating closely with local communities to foster responsible practices that protect and conserve nature.
Sounds great – what’s the role in a nutshell?
- The core purpose of this position is to maintain the cleanliness, comfort, and orderliness of all assigned cabins, staterooms, and public/communal housekeeping areas while providing attentive, courteous, and efficient customer service to meet or exceed guest satisfaction and regulatory hygiene standards.
Your passion is:
Cabin Service & Maintenance
- Provide a high standard of cabin service by cleaning and refreshing guest cabins up to three times per day, including morning service, turndown service, and any necessary daytime tidying.
- Execute nightly turndown service during the dinner period, preparing the bedding and stateroom for the guest's rest.
- Replenish and maintain all in-cabin items, including fresh towels, amenities, and supplies.
- Perform a thorough deep cleaning and sanitation of assigned cabins upon guest check-out to prepare for the next arrival.
Guest Relations & Attentiveness
- Anticipate and promptly address guest requirements and special requests with courtesy and efficiency.
- Act as a liaison by receiving and carrying out instructions from the Cruise Director and Assistant Cruise Director regarding guest services.
- Assist with guest luggage handling during embarkation and disembarkation procedures.
- Maintain guest safety and privacy at all times, including strictly adhering to the "knock and announce" protocol before entering any occupied cabin.
- Participate actively in all organized events and activities prepared for guest arrival and departure.
Operational & Ship Support
- Maintain organization and cleanliness of the designated housekeeping storage areas, pantries, and linen warehouses.
- Cooperate and provide support for the cleaning, sanitation, and maintenance of the ship’s public and crew areas as directed.
- Assist in the cleaning and maintenance of specialized areas, such as the front area designated for life vests and safety boots.
- Provide physical assistance with logistics tasks, such as the proper receiving, distribution, and storage of provisions (food and supplies) and soiled laundry/linen.
Safety & Compliance
- Strictly comply with all shipboard safety, security, and environmental protection procedures during all cleaning and maintenance operations.
- Obey and follow all lawful orders and operational instructions issued by the Captain and the Cruise Director, particularly during drills and emergencies.
What are we looking for?
- STCW Basic Safety Training Certificate.
- Any relevant hospitality or housekeeping certificates or experience.
- +3
years of experience onboard
- English proficiency
- Desirable Spanish and French
- Cleaning Proficiency
- Customer Focus
- Attention to Detail
- Time Management
- Discretion & Integrity
- Physical Stamina
- Communication skills
Why You'll Love Working With Us:
- Competitive salary and benefits package.
- Be part of an award-winning, worldwide company at the forefront of technological innovation.
- Collaborate with a passionate and dedicated team.
- Make meaningful contributions that drive our company's success.
Apply Now and Let's Shape the Future Together!