Greet guests in a friendly and professional manner as they enter the restaurant or dining area.
Manage guest reservations and maintain an accurate waitlist.
Escort guests to their assigned tables and present menus.
Answer guest inquiries regarding food, beverages, and services.
Coordinate with waitstaff and kitchen team to ensure timely seating and guest satisfaction.
Monitor dining room flow and maintain seating efficiency.
Maintain cleanliness and organization of the hostess stand and entrance area.
Assist with phone calls, take reservations, and provide general information.
Handle guest complaints or direct them to the appropriate supervisor.
Ensure a high level of hospitality and guest service at all times.