- Guest Greeting and Assistance: Welcoming guests upon arrival, offering assistance with luggage, and directing them to the reception or their rooms.
- Luggage Handling: Safely and efficiently transporting luggage to and from guest rooms.
- Room Escort: Guiding guests to their rooms, explaining hotel facilities, and ensuring they are comfortable.
- Message and Package Handling: Receiving, sorting, and delivering messages, mail, and packages to guests.
- Information Provision: Providing guests with information about hotel services, amenities, and local attractions.
- Special Requests: Assisting with special requests like arranging transportation, making reservations, or fulfilling other needs.
- Lobby Maintenance: Ensuring the lobby area is clean, tidy, and welcoming.
- Maintaining Security: Keeping guest belongings safe and secure, as well as being vigilant about security in the lobby area.
- Professionalism and Courtesy: Maintaining a positive and professional attitude, and representing the hotel in a positive light.