Assistant Restaurant Manager

Key Responsibilities

Operations & Service

• Support the Restaurant Manager in supervising daily restaurant operations.

• Oversee opening, closing, and shift change procedures.

• Ensure adherence to hygiene, safety, and quality standards (e.g., HACCP).

• Monitor and maintain cleanliness, ambience, and setup of the dining area.

Team Supervision & Development

• Supervise and mentor front-of-house staff (waiters, hosts, runners, etc.).

• Assist with training and onboarding new team members.

• Lead by example in delivering outstanding guest service.

• Prepare staff schedules, manage attendance, and oversee shift coverage.

💬 Customer Service

• Handle customer inquiries, feedback, and complaints professionally.

• Engage with guests to ensure satisfaction and build repeat clientele.

• Ensure VIP guests and group bookings receive appropriate attention.

Sales & Performance

• Support achievement of sales targets and profitability goals.

• Monitor and report on daily revenue, upselling performance, and promotions.

• Coordinate with kitchen/bar staff to ensure timely service delivery.

Inventory & Supplies

• Monitor stock levels for supplies, beverages, and disposables.

• Place orders and liaise with suppliers as needed.

• Minimize waste and track usage trends.