THE OPPORTUNITY
Esca Bimbadgen showcases our passion for the Hunter Valley and the abundance of local produce at our doorstep. Featuring an extensive wine list filled with Bimbadgen wines, Esca Bimbadgen exemplifies the unique nature of a winery restaurant. The spectacular entrance suspended above the winery is second only to the view from your table
In this role you will assist the Restaurant Manager and Bimbadgen management team in the smooth and successful running of ESCA Bimbadgen. Responsible for delivering excellent customer service, to encourage return visitation, and create memorable guest experiences through food and beverage service.
Responsibilities of the role will include but not limited to;
- Ensure the daily delivery of customer service that enhances the guest experience and encourages repeat visitation. This includes being actively present on the floor during service.
- Perform opening and closing procedures.
- Carry out pre-service briefings in the absence of the Restaurant Manager.
- Address customer service concerns promptly and professionally, escalating where appropriate.
- Ensure the restaurant is impeccably presented at all times, including cleanliness, table settings, and overall ambience.
- Provide on-the-job coaching and support to food and beverage team members to build confidence, consistency and knowledge, and improve the service offering.
- Support the onboarding and training of new team members to ensure smooth integration and performance.
- Manage guest reservations strategically to maximise covers and revenue, while maintaining a high-quality guest experience.
YOUR BACKGROUND
- Prior experience in a supervisory role within a premium dining environment
- Understanding of restaurant service standards, wine service, and POS systems
- Strong interpersonal and communication skills with a hands-on, service-driven approach
- Strong food and wine appreciation
- Passion for and commitment to be a part of a professional restaurant team.
- Highly motivating to work with and for.
- High level of attention to detail.
- RSA certificate (essential)
- Availability to work a flexible schedule including evenings, weekends and public holidays.
BENEFITS
- Hotel, Wine and Dining Discounts.
- Birthday Leave.
- Lifestyle Platform with 400+ retailer discounts.
- Salary Sacrificing/Financial Education and benefits.
- Career Progression/Mulpha Academy/Study Assistance.
- Wellbeing Hub/Healthcare Discounts/Employee Assistance Program.
APPLICATIONS
If you think this opportunity sounds like a great fit for you, apply online today!