Assistant Manager - Revenue & Reservations

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We are seeking a detail-oriented and analytical Assistant Manager - Revenue & Reservations to join our team in Udaipur, India. In this role, you will be responsible for optimizing revenue and managing reservations to drive financial performance while ensuring excellent customer service.

• Develop and implement revenue management strategies to maximize hotel occupancy and revenue
• Analyze market trends, competitor pricing, and demand patterns to make informed pricing decisions
• Manage and oversee the reservations process, ensuring efficient handling of bookings and inquiries
• Generate and analyze performance reports, providing insights to senior management
• Collaborate with sales, marketing, and front office teams to align revenue strategies
• Monitor and evaluate the effectiveness of revenue management tactics and adjust as needed
• Ensure compliance with revenue management policies and procedures
• Train and mentor team members on revenue management principles and reservation best practices
• Respond to customer inquiries and resolve issues related to reservations and pricing
• Stay updated on industry trends and implement innovative revenue management techniques

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field
• 3-5 years of experience in hotel revenue management and reservations
• Proficiency in revenue management systems and Property Management Systems (PMS)
• Strong analytical skills with the ability to interpret data and make strategic decisions
• Advanced knowledge of Microsoft Office Suite, particularly Excel and PowerPoint
• Excellent communication skills, both verbal and written
• Proven experience with pricing strategies and yield management
• Strong customer service orientation with the ability to handle complex situations
• Detail-oriented with excellent organizational and time management skills
• In-depth knowledge of the hospitality industry and current market trends
• Revenue Management certification preferred
• Ability to work in a fast-paced environment and adapt to changing market conditions
• Demonstrated leadership skills and ability to work effectively in a team

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.